How do I care for the air purifier?
For cleaning and storage, pls follow the following
All articles
Repairs, Maintenance and Product Warranty
Repair and Replacement Policy
Repair. Replacement (1-to-1 exchange). All 1-to-1 exchange only applicable for the below circumstances:
Do Sterra products come with a warranty?
All Sterra products and purchases include a 1-year Manufacturer Warranty, which begins on the date of delivery or installation. We also offer Sterra Care, which is an additional warranty extension after the 1 year manufacturer warranty expires. You c
Does the purchase and addition of Sterra Care apply to all products in my order?
The purchase of a singular Sterra Care service only applies to one unit of one product in the order. If there are additional units or products in the order, multiple units of Sterra Care must be purchased to provide warranty coverage for multiple uni
Do I need to register my Sterra Care warranty?
Your warranty is valid as soon as you make your Sterra Care purchase online or in store. There is no need to register your warranty as it will automatically be tied to your order number and email address.