Sterra Mars Air Purifier

The Sterra Mars' air quality indicator light is always red

STEP 1: Do a powercycle by turning the air purifier off and then turning it on again.STEP 2: Try putting the air purifier in a different location and a different power socketSTEP 3. Turn the unit off and on again. If the issue persists, please take

Sterra Mars is not turning on

Light Indicator on the unit is not working

STEP 1: Do a powercycle by turning the air purifier off for 15 seconds, and then turning it on again.STEP 2: Try putting the air purifier in a different location and a different power socketSTEP 3. Turn the unit off and on again. If the issue persis

No air coming out on high mode

My Sterra Mars is causing a power trip

Can not turn on/off the unit, need to unplug to turn it off

STEP 1: Switch off the unit via app. STEP 2. If used 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 3. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing t

The air purifier has no power

STEP 1: If used 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 2. If the filter light is red, make sure that the filter cover is fitted properly. STEP 3: Try using a different power socke

The air purifier emits a loud noise and/or flapping sound continuously occurs from the motor/fan area.

STEP 1: Check if the customer removed the plastic cover of the filter, if not, need to remove. STEP 2: Do a visual check whether any foreign objects/insects are stuck inside. STEP 3. Remove the filter and turn it upside down, shake it to see if any f

Smart life app shows filter at 0%

STEP 1: Reset the filter using the Smart Life App. STEP 2: If the issue persists, please get in touch with our customer support team by sending an email to [email protected]. We are here to assist you in resolving any issues. Thank you!

The 3 pin adapter is damaged

Please take a video (30 seconds to 1 minute) clearly showing the damage to the adapter. Once done, please get in touch with our customer support team by sending an email to [email protected] and send the video for further help. We are here to assist yo

My air purifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team by sending an email to [email protected] and send

Smoke coming out / Burning smell

STEP 1: Stop using the unit. STEP 2: Please get in touch with our customer support team by sending am email to [email protected]. We are here to assist you in resolving any issues.

Wifi light is blinking and cannot be switched off

This is not a defectThe WiFi light will begin blinking if the "Timer Button" is pressed and held for 5 seconds. The blinking indicates either that the device is connected to WiFi or is attempting to connect. Once the "Timer Button" is held for 5 seco

The filter light indicator keeps on blinking

IF USING THE SMART LIFE APPSTEP 1: Connect the device with the app to easily determine the filter hours cycle count. STEP 2 Check how long the product has been used. STEP 3. If used for more than 2,200 hours, then need to change the filters. STEP 4: